TOP Queries
While most items can be returned for a refund or replacement within a same day return window. All items must be returned in their original condition, with price tags intact, original accessories and in the original manufacturer’s box/packaging as delivered to you. LUBESBazaar retains the right to reject the return pickup if the items are not returned according to the policy mentioned. Details on the returns policies are mentioned below:
- How do I return my product?
LUBESBazaar facilitates your need to return the product in specific conditions. You can return a product by logging in with your credentials in Returns section. Please refer returns policy section by clicking on the link below
- What should I do if I miss my delivery?
- How much will I be refunded if I return a product and what is the mode of refund?
- How can I track my order?
(Please click here to view the details regarding package tracking)
- How can I get in touch with you?
We are available to assist you from 9am till evening, throughout the week. You can reach out to us at 8462022230 or email us at customercare@bbnisys.com for any queries, or requests, complaints.
- Is my personal information secure?
- How long will the delivery take?
It depends upon your address, the delivery time might vary between 3 -10 working days. LUBESBazaar is committed to deliver the product at ease . We advise you to check your emails and SMS for any such updates.
- Will all the products be shipped out together?
To ensure the best service, we ideally ship all products of an order together. However, there may be instances where some products might be ready to get shipped earlier than other products. You may track your consignment at any point of time.
- Can I change my delivery address or mobile number once the order has been placed?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
- Why is the Cash on Delivery (COD) option not offered in my location?
At present most of the places are not covered for COD by our delivery partners, any inconvenience you face towards the same is regretted. Alternatively, may we suggest an alternate form of payment like Credit Card, Debit Card, or Net Banking.
- Are your products genuine?
Before shipping it out to you, we make sure that our products are 100% genuine. That's the last thing you need to worry about. For further information, please click on the link below.
(This section to Hyperlink with Purchase Protection)
- Can I cancel my order?
Yes! Cancellation is possible but only before the product has been packed.
- What are the steps to be followed to cancel my order?
You can cancel your order by logging into LUBESBazaar account with your User ID and Password.
- What are the various modes of payment at LUBESBazaar?
You can pay using following methods of payment: 1. Credit Card 2. Debit Card 3. Net Banking and other E-Wallets (Paytm, MobiKwik, Free charge and more) 5. EMI (Credit Card). All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.
- Will I have to pay for any hidden costs like sales tax, OCTROI, etc?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.
- What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Give us a buzz and we'll sort it together.
